Hey Mark,

We broke away from that months ago. We obviously know how to package our own stuff as we have shipped successfully in about every temperature range imaginable. We now buy or own supplies and have a direct account with UPS. This is the absolute cheapest way that we can do it. We do lose a lot of business out west because it is just so far away from us that UPS charges us an arm and a leg. It is just the way that it is. There is no "set" fee. When you see some of the larger chains (LLL Reptile, BigApple, etc.) that charge flat rates of $45 and whatnot, they are basically choosing to set that. If BigApple (located in NY) ships something a couple of states over, they charge $45 for overnight shipping but it might only end up costing them $35. Then if they ship a package to CA and charge $45, it ends up costing upwards of $70. They win and they lose some but at the end of the quarter, it probably all evens out. They can take this chance because they are million dollar operations. We unfortuneately are not and have to exercise damage control and charge what we are charged. The software on our site is integrated within UPS's own software and the price that is charged is based upon location. Trust me. I have been round and round with all of the shippers and there just isn't a set fee on premium, overnight shipping service. I can only hope that our hard work and amazing product will induce more people to bite the bullet and spend a little more on shipping when they know that in the end, their experience is going to be much more pleasurable and the animal will be healthy and robust!!